Online Return Policy

Effective as of: November 12, 2024.
 

1. RETURNS. We allow returns for refunds only. We do not allow exchanges. For items purchased online, returns are accepted within 15 days of the delivery date. To initiate a return, please contact us at https://www.petsneedsusa.com/ to obtain a return authorization. Be sure to include the items order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.

 

2. RETURN SHIPPING. Shipping instructions will be included with your return authorization.

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3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.

 

4. CONDITIONS OF ITEMS. Except for items that were damaged when purchase, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

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5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

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If you have any questions about this return policy, please contact us at petsneedsusa@gmail.com